TITLE

Juiced Up Self-Help

AUTHOR(S)
Sebor, Jessica
PUB. DATE
December 2006
SOURCE
CRM Magazine;Dec2006, Vol. 10 Issue 12, p44
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article provides information on the development of the Web site of ScottishPower. It discusses how the company was able to come up with the service in replacement of its call center service. The European energy provider in Great Britain worked with Graham Technology for a customer service solution that would impose the importance of conservation. The companies implemented a Web site for the customers called ScottishPower.com.
ACCESSION #
23337338

 

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