Whose Side Are You On?

Wheeler, Patricia
November 2006
Leadership Excellence Essentials;Nov2006, Vol. 23 Issue 11, p8
The article provides tips on turning difficult interactions into solution-focused coaching conversations in the organization. First, find a way to first understand, and then get on the same side by putting yourself in the other person's shoes. Second, acknowledge your part and claim your own improvement agenda. Third, make requests for change. Fourth, acknowledge the other person for staying put. Fifth, create a next step that both parties agree to and a time to revisit issues.


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