TITLE

Customer Care Goes to Extremes

AUTHOR(S)
Rockwell, Mark
PUB. DATE
October 2006
SOURCE
Wireless Week;10/15/2006, Vol. 12 Issue 21, p26
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article offers a look at the customer care service by Israel-based online wireless telephone store Younevercall.com. The company has begun marketing itself under the idea of extreme customer care for customers that buy wireless phones and service plans from large carriers. Based primarily on the Internet, the company has a live chat line for telephone buyers, pushes informative electronic mails to buyers and employs live operators to contact buyers immediately after making a purchase.
ACCESSION #
23193140

 

Related Articles

  • FEELING DISCONNECTED. Marek, Angie C. // U.S. News & World Report;8/18/2003, Vol. 135 Issue 5, p38 

    Offers a look at customer services for electronic commerce. Lack of a telephone number for customer services on many e-retailer web sites, including Amazon; Use of chat programs in customer relations; Suggestions for electronic consumers.

  • AN EMPIRICAL ANALYSIS OF THE RELATIONSHIP BETWEEN WEBSITE CHARACTERISTICS AND CONSUMER ONLINE BUYING BEHAVIOR. Chuang, Chao Chao; Hu, Fu-Ling // Interdisciplinary Journal of Contemporary Research in Business;Nov2012, Vol. 4 Issue 7, p286 

    E-commerce has evolved at least more than one decade. The continuous growth of e-commerce has created various opportunities for E-retailers. This research attempts to examine website characteristic that may influence consumer online buying behavior and to investigate different perceptions of...

  • Design of E-commerce logistics enterprise CRM System. Xue Sun; Wei Zhao // Applied Mechanics & Materials;2014, Issue 631-632, p1123 

    CRM plays an important role in the e-commerce logistics. The paper firstly introduces the significance of CRM to e-commerce logistics enterprises, and secondly describes the system requirement analysis, and then proposes the design of the system architecture and database which can build the...

  • Differentiation Advantages in the On-line Brokerage Industry. Oetzel, Jennifer M. // International Journal of Electronic Commerce;Fall2004, Vol. 9 Issue 1, p105 

    Research across a variety of industries shows that the lowest-priced on-line sellers do not have the highest market share. This makes it important to identify the sources of differentiation advantage that can result in higher market share. Insights from the resource-based view are utilized to...

  • How to lengthen, deepen and broaden customer�firm relationships with online financial services? Chiung-Ju Liang; Hui-Ju Chen // Journal of Financial Services Marketing;Dec2009, Vol. 14 Issue 3, p218 

    This study aims to examine the influence of online relationship marketing on consolidating online customer�firm relationships. Through developing an empirical model, this research explores the links between online relationship bonds (financial, social and structural bond), online...

  • The Cost of Bad Online Experiences. McCafferty, Dennis // CIO Insight;12/26/2013, p1 

    The article discusses the results of LivePerson's 2013 survey which showed that companies lose sales opportunities due to their failure to provide a satisfactory online experience to shoppers. Other results include sales loss attributed to the manner in which businesses treat shoppers when they...

  • IMPACT OF E-TRUST ON E-LOYALTY. AMMISETTI, ANDAL // International Journal of Research in Computer Application & Mana;Apr2014, Vol. 4 Issue 4, p14 

    Though online retailing is evolving at an unprecedented rate, participants at all levels still exhibit a fundamental lack of trust. It is noted by many academicians that "difficulty of use and lack of trust with respect to online payment, privacy and customer service have been found to...

  • Online Banking Ranks High in Customer Satisfaction. Kersnar, Scott // National Mortgage News;3/21/2005, Vol. 29 Issue 26, p29 

    The article reports that two recent reports by online market researcher ForeSee Results show that while customer satisfaction with e-commerce has declined since last year, with eBay and Amazon showing marked declines, online banking is earning increased consumer acceptance. Amazon, famous as a...

  • The Power of Chat. Sharkey, Mike // Retail Merchandiser;Nov/Dec2008, Vol. 48 Issue 6, p22 

    This article explains that the decision of Fred Lerner, president and chief executive officer (CEO), of Ritz Interactive, to add service-oriented chat and e-mail for RitzCamera.com led to the surge in online orders. Lerner's decision came after he read a study on online shopping which asked...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics