Price, Delivery Issues Temper Satisfaction

Jacobson, John
October 2006
Metal Center News;Oct2006, Vol. 46 Issue 11, p14
Trade Publication
The article focuses on the result of a survey conducted by Jacobson and Associates concerning the satisfaction of steel mill customers about the quality of services provided by steel industry and trade in the U.S. The survey indicates that quality and service satisfaction have remained constant. The customers' concern are on the delivery and price of steel.


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