Start With Employee Motivation: How to take the sting out of `bad' service

Chater, Amanda
September 1999
FoodService Director;09/15/99, Vol. 12 Issue 9, p154
Trade Publication
Focuses on the importance of providing excellent customer service in the food service industry. Impact of complacency on customer service; How to motivate employees to exert effort in delivering excellent customer service; Why employees enjoy their work.


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