Schubach, Michael
October 2006
Hospitality Upgrade;Fall2006, p36
Trade Publication
The article focuses on managing of labor in a hospitality industry. The process of soliciting employee feedback has simplified dramatically in the information age. It is important for the hoteliers to know feedbacks coming from clients on how effective their hotel management is. A management response must be appropriately measured, maintaining a careful balance between the extremes of penny wise and pound foolish.


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