TITLE

HAPPINESS QUOTIENT

AUTHOR(S)
Schubach, Michael
PUB. DATE
October 2006
SOURCE
Hospitality Upgrade;Fall2006, p36
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on managing of labor in a hospitality industry. The process of soliciting employee feedback has simplified dramatically in the information age. It is important for the hoteliers to know feedbacks coming from clients on how effective their hotel management is. A management response must be appropriately measured, maintaining a careful balance between the extremes of penny wise and pound foolish.
ACCESSION #
23039241

 

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