"Can You Hear Me At All?"

Kuehn, Richard A.
November 2006
Business Communications Review;Nov2006, Vol. 36 Issue 11, p66
Trade Publication
The article reports on the issue of voice quality for a variety of telecommunications, especially the Internet. A study conducted by Brix Networks showed that only 81% of Internet phone calls were at an acceptable level of quality. How the test was conducted is explained. Three categories tested were the listening quality, conversational quality and transmission quality. The author points out that the quality of service corresponds to the low prices that consumers demand. He believes that the communications industry is more motivated by building a bigger customer base than it is by providing quality service.


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