TITLE

Customer Interest Missing In Service Channel Wars

AUTHOR(S)
Fest, Glen
PUB. DATE
October 2006
SOURCE
Bank Technology News;Oct2006, Vol. 19 Issue 10, p22
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on a survey conducted by Financial Insights that discusses the patterns of consumer usage for branch and automated teller machines (ATM) in the U.S. The use of ATM was compared to Internet/telephone banking. Moreover, the survey demonstrated few parameters of conduct which banks need to deliberate for additional channel investments.
ACCESSION #
23023874

 

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