Bailor, Coreen
November 2006
CRM Magazine;Nov2006, Vol. 10 Issue 11, p43
Trade Publication
The article reports that Carlson Leisure Travel Services has chosen Fluency Voice Technology to provide a deployable speech recognition functionality at its contact center. Information is presented on Fluency's Identification and Verification with Status and Router applications. The increase in sales conversion rates is discussed, as well as potential reasons for the increase.


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