TITLE

SPEECH RECOGNITION LEADS TO R&R

AUTHOR(S)
Bailor, Coreen
PUB. DATE
November 2006
SOURCE
CRM Magazine;Nov2006, Vol. 10 Issue 11, p43
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports that Carlson Leisure Travel Services has chosen Fluency Voice Technology to provide a deployable speech recognition functionality at its contact center. Information is presented on Fluency's Identification and Verification with Status and Router applications. The increase in sales conversion rates is discussed, as well as potential reasons for the increase.
ACCESSION #
23004585

 

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