TITLE

Pitney Bowes Shares Six Best Practices

PUB. DATE
November 2006
SOURCE
CRM Magazine;Nov2006, Vol. 10 Issue 11, Special section p7
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
This article shares the successful large-scale knowledge management initiative of Pitney Bowes, along with lessons learned. The importance of communication to the success of the project is discussed, as well as how language components impact search accuracy. Information is presented on end-users' involvement in content identification, design and testing.
ACCESSION #
23004578

 

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