TITLE

Beyond First Call Resolution

AUTHOR(S)
Cohen, Andrew
PUB. DATE
November 2006
SOURCE
CRM Magazine;Nov2006, Vol. 10 Issue 11, Special section p6
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
This article outlines the best diagnostic and measurement practices for judging the effects of new knowledge management (KM) practices. Information is presented on multiple interactions or activities for complex technical support centers. The use of automation in initiating troubleshooting is discussed, as well as the development of word equations to specify the savings.
ACCESSION #
23004577

 

Related Articles

  • Evidence for Waste Minimisation Clubs and Business Support as Interventions to Promote Waste Prevention. Phillips, Paul S.; Parker, David; Sengstschmid, Helmut; Fandrich, Vanessa // Journal of Solid Waste Technology & Management;Nov2012, Vol. 38 Issue 4, p258 

    The Business Waste Prevention Evidence Review (Project WR1403) is a major Government funded project, in England, to map and collate available evidence on business waste prevention so as to guide future policy development. The total number of reports and documents reviewed was 971. The prime...

  • 2013 WHITE PAPER CALENDAR.  // KM World;Nov/Dec2012, Vol. 21 Issue 10, following p16 

    A calendar of "KMWorld" best practices white papers for 2013 is presented which include "Best Practices in Knowledge Management for Customer Support, "Best Practices in Content Management with SharePoint," and "Best Practices in Knowledge Management."

  • Tips for Transitioning Designs to Manufacturing. Reid, Bill // Microwave Journal;Mar2014, Vol. 57 Issue 3, p20 

    The article discusses the simple design options for manufacturing test software and hardware. Among the three of the most critical best practices discussed are the design for manufacturability and debugging, writing reusable and scalable test code, and replication of the physical manufacturing...

  • Mobile Phase Buffers in LC: Effect of Buffer Preparation Method on Retention Repeatability. Stoll, Dwight R.; Makey, Devin M. // LC-GC North America;Jul2019, Vol. 37 Issue 7, p444 

    The measurement of pH, one of the most common of all analytical measurements, plays a major role in many chemical processes, affecting everything from the productivity of bioreactors in the biopharmaceutical industry, to the performance of separation methods in liquid chromatography (LC) and...

  • An Iterative Approach to Trustable Systems Management Automation and Fault Handling. McLarnon, Barry; Robinson, Philip; Milligan, Peter; Sage, Paul // Journal of Network & Systems Management;Jul2014, Vol. 22 Issue 3, p366 

    Automated systems management solutions aim to reduce the pressure on the administrators of complex, large-scale, distributed systems by enabling the automation of many of the common tasks of management. However, this creates a level of abstraction, which can act as a barrier between the...

  • Augmented-reality-based mechanical fault diagnosis method. Jing Honglei; Nie Jing; Zhang Nian // Advanced Materials Research;2014, Issue 1044-1046, p720 

    With the rapid development of modern society, the industrial mechanized production reached unprecedented climax in this era. Science and technology advance increasingly, modern equipment from structure to function tends to be complex and improved, and gradually achieve a high degree of...

  • Functional design for troubleshooting Simulation of Distribution Automation and software of training system. Wang Guoyou; Su Biaolong; Sun Li; Cao Xudong // Advanced Materials Research;2014, Vol. 1092-1093, p267 

    The simulation of distribution automation troubleshooting and the functional design of training system software is discussed by this article, Including: basic platform capabilities, the Decision Analysis of Auxiliary power failure, Power operation mode for load transfer analysis, the ring...

  • TIPS ON CONTROLLING EMPLOYEE EXPENSES.  // Financial Executive;Sep2002, Vol. 18 Issue 6, p10 

    This article lists some best practice tips offered by financial service provider American Express Corporate Services to control employee expenses as a step towards effective cost management. They include the establishment of an expense policy that fits the firm's objectives and culture, the...

  • Closed-loop transport management. Gaurav, Razat // Logistics & Transport Focus;Nov2004, Vol. 6 Issue 9, p44 

    This article provides information on closed-loop transportation management (CLTM). CLTM is a solution approach that allows companies to manage all critical transportation processes in a synchronized way to achieve optimal cost and service performance. Based on industry best practices, it bridges...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics