TITLE

`Quality is a winning formula'

AUTHOR(S)
Jones, Alan
PUB. DATE
September 1999
SOURCE
Manager: British Journal of Administrative Management;Sep/Oct99, Issue 16, p10
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Emphasizes Total Quality Management (TQM) as the winning formula behind the success of TNT Express (UK) Ltd. Customer satisfaction as the business goal; Importance of manpower training, innovation, and continuous improvement to attain competitive advantage; Company's preference for people with the right attitudes over educational qualifications.
ACCESSION #
2287425

 

Related Articles

  • Quality is the route to success. Jones, Alan // Management Today;Jun96, p5 

    Discusses the importance of quality in the business strategy of TNT Express UK Ltd. Customers' demand for continuous improvement from the company; Company's focus on consumer satisfaction; Role of training in achieving quality; Importance of information management in the company's marketing...

  • TNT looks for Saudi verticals.  // Air Cargo World;Oct2010, Vol. 100 Issue 10, p8 

    The article informs that TNT SAB Express Saudi Arabia, subsidiary of TNT Express UK Ltd., is replicating its European express delivery model and promoting its expertise in vertical markets to tap into the economic diversification of the Middle East.

  • Coming up with the goods. Rock, Matthew // Director;May95, Vol. 48 Issue 10, p18 

    Focuses on Alan Jones, the managing director of TNT Express UK, and his succession in the recovery of the Australian transport business in the recession. Recruitment of staff; Description of Jones methods; Outline of Jones background.

  • Battle for the planet. Hobson, Steve // Motor Transport;6/28/2010, p24 

    The article announces that TNT Express UK Ltd. has received the Environment Award from the periodical "Motor Transport."

  • Jobs to go at TNT as restructure kicks in.  // Motor Transport;8/12/2013, p3 

    The article informs that postal delivery company TNT Express UK Ltd. has decided to restructure its operations and sales divisions which will result in the dismissal of 15 employees introducing new positions in the company.

  • IN BRIEF.  // Motor Transport;2/28/2011, p8 

    The article offers news briefs related to the motor transportation industry in Great Britain including the appointment of .Stephen Knight as the general manager of Culina Logistics Ltd. for its stockholding facility in Shropshire, England, an increase in 15.6 percent in the revenue and 8 percent...

  • NEW MEMBER SERVICE: DISCOUNTED DELIVERIES WITH TNT.  // Access International;Nov/Dec2011, Vol. 18 Issue 7, p47 

    The article announces that members of the International Powered Access Federation (IPAF) in Great Britain can tie in to the 50% discount rate offered to IPAF by courier company TNT Express UK Ltd.

  • PAYLOAD PROBLEM.  // Motor Transport;5/30/2011, p22 

    The article reports that Steve Davis of TNT Express UK Ltd. is planning to move from using 7.5-tonner delivery/collection trucks to smaller 5.0 and 6.0 tonners for its payload potential, and less maintenance and capital costs.

  • TNT ohms in on two electric trucks for city distribution. Barnett, Colin // Commercial Motor;12/14/2006, Vol. 204 Issue 5208, p8 

    The article reports that two TNT Logistics divisions have started trials of electric-powered trucks in London, England in 2006. The Smith Newton trucks are based on Avia D75s and fitted with Zebra 278V battery packs and regenerative braking systems by Smith Electric Vehicles. Both have...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics