Account Ability

Weisberg, Karen
October 2006
FoodService Director;10/15/2006, Vol. 19 Issue 10, p30
Trade Publication
The article discusses how utilizing student surveys has contributed to the continuous improvement at the food service operation at Miami University in Oxford, Ohio, according to Bill Moloney, senior director for dining and auxiliary enterprises at the university. The self-operating department recently marked its 30th year of surveying all residence hall students, a process that now includes 42 questions that can be answered on-line.


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