High Engagement

Schiemann, William A.
October 2006
Leadership Excellence Essentials;Oct2006, Vol. 23 Issue 10, p10
The article discusses issues concerning employee engagement. It addresses the impact of the engagement decline on customer service, quality and productivity. Misconceptions concerning engagement are presented. Some of the factors that influence engagement include supervision and organization-wide factors. Meanwhile, several guidelines are enumerated in order to improve engagement scores. These include the observation on systemic issues and examination of communication.


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