Top 10 myths of customer service

Jamison, Clifford
July 1999
Manager: British Journal of Administrative Management;Jul/Aug99, Issue 15, p19
Academic Journal
Explains ten myths of customer service. Giving customers what they want; Customer being always right; Reduction of number of complaints; Empowerment of all staff.


Related Articles

  • Changing the basics. Evans, Warren // Executive Excellence;Jul97, Vol. 14 Issue 7, p5 

    Focuses on effective service delivery and customer relations. Impact of customer satisfaction on business; Importance of freeing people from mechanized and repetitive tasks in developing customer loyalty.

  • Customer loyalty through inclusion. Bell, Chip R. // Executive Excellence;Jul97, Vol. 14 Issue 7, p6 

    Outlines the seven principles of customer participation in businesses that are beneficial to developing customer loyalty. Includes making customer requests; Courtesy in making the requests; Providing customers with a background when making a request for assistance; Providing freedom in customer...

  • INFOSYS OF CUSTOMER SERVICE! Krishna, Bala Murali // Siliconindia;Oct2000, Vol. 4 Issue 10, p26 

    Focuses on changes in customer service in India. Overview on the original concept of customer service in the country; Improvements in the quality of customer service in the country through the years; Details regarding the approach to customer service by Indian company 24/7.

  • World-Class Service Gets Repeat Customers.  // Broker Magazine;Oct/Nov2000, Vol. 2 Issue 5, p9 

    Cites a report from Best Practices LLC entitled 'Achieving World-Class Customer Service,' which identified several practices used by top companies to expand their customer base. Factors driving increased need for providing quality customer service; Lessons imparted by the report for businesses;...

  • How to Retain Customers in a Slowing Economy. Spiegel, Mort // Paint & Coatings Industry;Jul2001, Vol. 17 Issue 7, p124 

    Discusses the importance for a slow-growth company to establish interdependent relationships with customers based on mutual trust and benefit. Emergence of customer relationship management (CRM); Objective of CRM; Importance of CRM strategy to chemical companies; Dimensions to successful CRM;...

  • Customer service is sadly deficient. Gitomer // Business News New Jersey;10/04/99, Vol. 12 Issue 36, p22 

    Identifies causes of poor customer service. Problems in mission statements; Written principles for customer relations; Examples set by management; Handling of customer complaints.

  • Learning manners from mudge. Morgan, Tom // Business Journal Serving Southern Tier, CNY, Mohawk Valley, Fing;12/21/98, Vol. 12 Issue 26, p4 

    Encourages people to stand up for their rights for quality service as customers. Overview on stories that depicts customer service flaws in businesses because of employees who are not doing their jobs efficiently; Suggestion to take whatever steps necessary to force business clerks to cut out...

  • Create an edge by documenting information about prospects, clients. Schwemmer, Yvonne // Business Journal Serving Fresno & the Central San Joaquin Valley;01/18/99, Issue 322409, p4 

    Discusses how to determine what comprises relevant data about prospects and clients and using it to your advantage. Negative impact of unnecessary data gathering on the business; Undertaking an evaluation of what data may already be available and from what source; Determination of how...

  • A smile and some time make the difference in customer service. Moustafa, Karen // Business Journal Serving Fresno & the Central San Joaquin Valley;01/18/99, Issue 322409, p31 

    Reflects on the need for a smile and some time in customer service. Smile and time as the most valued commodities in our society; Rules for running a customer-driven business; How to measure a company's service level.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics