TITLE

Top 10 myths of customer service

AUTHOR(S)
Jamison, Clifford
PUB. DATE
July 1999
SOURCE
Manager: British Journal of Administrative Management;Jul/Aug99, Issue 15, p19
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Explains ten myths of customer service. Giving customers what they want; Customer being always right; Reduction of number of complaints; Empowerment of all staff.
ACCESSION #
2254644

 

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