TITLE

Simmons outsources dealer services to call center

AUTHOR(S)
Perry, David
PUB. DATE
October 2006
SOURCE
Furniture/Today;10/2/2006, Vol. 31 Issue 5, p4
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports on the change implemented by bedding company Simmons Co. (SC) in the way it serves its smaller dealers in Atlanta, Georgia. SC outsources services to a call center that handles a number of well-known retailers. However, the original Centralized Dealer Services model continues to evolve into a more efficient and responsive program for the company's independent dealers.
ACCESSION #
22543384

 

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