Simmons outsources dealer services to call center

Perry, David
October 2006
Furniture/Today;10/2/2006, Vol. 31 Issue 5, p4
Trade Publication
The article reports on the change implemented by bedding company Simmons Co. (SC) in the way it serves its smaller dealers in Atlanta, Georgia. SC outsources services to a call center that handles a number of well-known retailers. However, the original Centralized Dealer Services model continues to evolve into a more efficient and responsive program for the company's independent dealers.


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