TITLE

Work in progress

AUTHOR(S)
Steidtmann, Carl
PUB. DATE
September 2006
SOURCE
Progressive Grocer;9/1/2006, Vol. 85 Issue 12, p100
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
This article deals with the shift in the retail business model from being primarily labor-driven to a technologically-driven one. The recession of 2000-2001 marked a change in how retailers operated, and was particularly hard on retail employment, even as it was not particularly hard on retail sales. There's a caveat for this new business model, however: Customer experience is increasingly an important factor in driving store choice, and technology can only go so far in facilitating a good customer experience.
ACCESSION #
22513044

 

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