Computerized Counter Training

Boorstein, Steve
September 2006
Fabricare Canada;Sep/Oct2006, Vol. 50 Issue 5, p15
Trade Publication
The article provides information on the state-of- the-art computerized test designed by the author for computerized counter training of customer service presentatives (CSR) in laundry companies. The tests are divided into the subjects and each subject is covered in an easy-to-read three-page Study Guide, which is written to be interesting as well as informative. Cleaner can purchase a single test on any one of the 10 subjects or a ten-pack that contains all the tests.


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