QUALITY MANAGEMENT Solving Problems by the Numbers

Lancaster, Clint
August 2006
Trailer / Body Builders;Aug2006, Vol. 47 Issue 10, Special section p16
Trade Publication
The article discusses the problem-solving approaches for quality management in the trailer industry. An overview on total quality management is offered. The nine-step model of quality management problem solving are presented. The four steps in decision process for quality management are discussed.


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