TITLE

Focus on People Who Focus on Customer Service

PUB. DATE
September 1999
SOURCE
Workforce (10928332);Sep99, Vol. 78 Issue 9, p24
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Provides suggestions on how to improve the customer service skills of an employee, according to a book `180 Ways to Walk the Customer Service Talk,' by Eric Harvey. Hiring the right employee; Detailed job description; Training and resources; Rewarding employees.
ACCESSION #
2227137

 

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