Ways to Deal With In-Your-Face Customers

Roberts, Sharon
July 2006
Air Conditioning, Heating & Refrigeration News;7/31/2006, Vol. 228 Issue 14, p24
Trade Publication
The article provides information on the ways on how to deal with the complaints of the customers. One way is to maintain an eye contact and remind oneself to breathe deeply and slowly in order to maintain self-control. Another is that one should not show fear to the customer because signs of fear tend to inspire even more abusive behavior on the part of the customer. Moreover, one should say quickly the things that should be done to make sure mistakes will never happen again.


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