Call-Routing Headaches Take a Powder

Bailor, Coreen
September 2006
CRM Magazine;Sep2006, Vol. 10 Issue 9, p42
Trade Publication
The article discusses the effectiveness of inContact intelligent call routing system from UCN, provider of on-demand contact handling application services delivered over its Voice over Internet Protocol network, in dealing with the call routing problem of RxAmerica concerning its new prescription-drug program. InContact united the IVR system, the network platform and the intelligent call router, into one unit allowing RxAmerica to distribute calls across various centers. InContact can also conduct automated surveys initiated by frequency calls.


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