TITLE

Call-Routing Headaches Take a Powder

AUTHOR(S)
Bailor, Coreen
PUB. DATE
September 2006
SOURCE
CRM Magazine;Sep2006, Vol. 10 Issue 9, p42
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses the effectiveness of inContact intelligent call routing system from UCN, provider of on-demand contact handling application services delivered over its Voice over Internet Protocol network, in dealing with the call routing problem of RxAmerica concerning its new prescription-drug program. InContact united the IVR system, the network platform and the intelligent call router, into one unit allowing RxAmerica to distribute calls across various centers. InContact can also conduct automated surveys initiated by frequency calls.
ACCESSION #
22252216

 

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