TITLE

Just a Click Away

PUB. DATE
September 2006
SOURCE
CRM Magazine;Sep2006, Vol. 10 Issue 9, Special section p5
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article looks at hosted service desk solutions as an effective tool to help small to midsized business keep pace with development without compromising customer service and support. Hosted solutions deliver the flexibility to immediately deploy a service desk that utilizes the Internet and Web site browsers. Comprehensive customer support automation provides the capability to consolidate all customer requests received through multiple channels. The list of criteria in selecting a hosted customer support automation solution is included.
ACCESSION #
22252211

 

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