TITLE

destinationCRM Dashboard

PUB. DATE
September 2006
SOURCE
CRM Magazine;Sep2006, Vol. 10 Issue 9, p17
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article presents an update related to customer relationship management in the U.S. A study by Yankee Group cited the increase in the number of small and medium-sized businesses that are turning to Web-based professional services and solutions for help. A study from Patricia Seybold Group stressed that a quick delivery time is crucial for online customers to ensure that they will come back. Several capabilities were added by ATG to its electronic-Commerce Platform and Customer Care Offering.
ACCESSION #
22252202

 

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