Determinants of Priorities and Satisfaction in Pediatric Care

Ammentorp, Jette; Mainz, Jan; Sabroe, Svend
July 2006
Pediatric Nursing;Jul/Aug2006, Vol. 32 Issue 4, p333
Academic Journal
Aims: To investigate determinants of parents' priorities and satisfaction in relation to pediatric inpatient care and to examine the relationship between fulfillment of expectations and satisfaction. Methods: The study took place in a pediatric acute care inpatient department with 300 parents of children admitted consecutively. Data were collected by means of two self-administered questionnaires. Parents completed one questionnaire immediately after their child's admission and the second after hospital discharge. Results: Having confidence in the doctors, getting answers to questions about care and treatment, and being satisfied with the nurses' and doctors' behavior, were found to be determinants of having a satisfaction score above average. Waiting time was a relatively weak determinant of being satisfied in general, although a short waiting time was one of the items given the highest priority score.


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