TITLE

Booking a strategy

AUTHOR(S)
Adams, Bruce
PUB. DATE
August 2006
SOURCE
Fleet Equipment;Aug2006, Vol. 32 Issue 8, p46
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article describes the best practices of South Carolina-based fleet maintenance company First Vehicle Services under the leadership of its general manager, Randy Book. The firm's best practices includes implementation of Six Sigma principles, quality measurements through customer-satisfaction scores, hiring of qualified technicians, offer of formal training and guaranteeing 40 hours of work every week for technicians.
ACCESSION #
22043913

 

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