TITLE

Call Me: Banks Opt For Human Choice

AUTHOR(S)
Conrad, Lee
PUB. DATE
August 2006
SOURCE
Bank Technology News;Aug2006, Vol. 19 Issue 8, p29
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports that banks are offering click-to-call services that provide a live-conversation option for online customers in the U.S. in 2006. The services are targeted at bank customers who want to deal with human customer-service representatives instead of a frequently-asked-questions list or a chat menu in the Web sites of banks.
ACCESSION #
22005846

 

Related Articles

  • Banks train their sites on small business. Luhby, Tami // Crain's New York Business;11/30/98, Vol. 14 Issue 48, p24 

    Reports on the development of Web sites by the banking industry for small business clients. Services offered by Web site of Fleet Financial Group; Benefits of Web sites to banks; First Union Corp.; Attitude of small business Web-based services.

  • I'm Sticking with you... Fairley, Juliette // Bank Marketing;Feb2000, Vol. 32 Issue 2, p24 

    Focuses on what keep customers coming back to a bank's web site. Expanded online offerings; Compelling content and interactivity; Community news.

  • Take a Look at These Play Books. Parlontieri, Richard // Community Banker;Jan2000, Vol. 9 Issue 1, p24 

    Reports on the provision of banking services in 2001. Concentration of Internet banks on retail customers; Completion of transactions over the Web; Benefits from additional consumer products. INSET: The Starting Lineup.

  • Canada Banks' Sites Lagging, Gomez Says.  // American Banker;12/22/2000, Vol. 165 Issue 245, p11 

    Cites a study indicating that Canadian banks are failing to meet the needs of their online banking customers. Percentage of customers that use the Internet to view account balances and transfer funds; Need for banks to offer innovative features to attract customers to Internet banking.

  • Can the Web Expand Wealth Management? Bach, Deborah // American Banker;1/9/2002, Vol. 167 Issue 6, p1 

    Discusses the use of Internet by U.S. banks to expand wealth management. Role of account aggregation in bringing wealth management services to the masses; Efforts made by several banks to attract customers.

  • Online banking more popular than ever before. Robertson, Rob // Fort Worth Business Press;11/22/2010, Vol. 22 Issue 47, p13 

    The article discusses the findings of a study by the American Bankers Association (ABA) that more bank customers in Texas prefer to do their banking transactions online.

  • Demand for Custom Service Raising the Bar for Web Sites. Toonkel, Jessica // American Banker;6/28/2000 Supplement, Vol. 165, p6A 

    Discusses the importance of personalization in Internet banking in the United States. Question on the ability of banks to predict and fulfill the financial needs of customers who seldom visit banks; Personalization efforts by WingspanBank.com, FLOWERS.COM, Wells Fargo and Huntington Bank.

  • How Some Banks Gave E-Services Shot in the Arm. MALHOTRA, PRIYA // American Banker;10/28/2002, Vol. 167 Issue 206, p19 

    Focuses on the significance of electronic services (e-services) being provided by the banks of the U.S. Increase in the efficiency of banking sevices by the adoption of Internet banking; Features of the Internet banking; Fulfillment of customer needs by the efficient use of Internet banking;...

  • Aggregation Study Blunts Bank Edge. Ptacek, Megan J. // American Banker;1/25/2001, Vol. 166 Issue 17, p1 

    Cites the results of a study showing that less than half of the people aggregating accounts on the Internet are doing so at bank sites and few rate 'trust' as a key element in their choice. Customers' reasons for selecting nonfinancial sites; Reduction of visits to financial sites; Significance...

  • Rationale for Online Banking Starts to Shift. Stoneman, Bill // American Banker;3/12/2001, Vol. 166 Issue 48, p6A 

    Discusses the shift in the rationale for online banking. Shift from cost savings to retention of the most valuable customers; Failure of the projected savings or revenue gains to materialize; Traditional bank's development of a business model based on low operating costs and better distribution...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics