TITLE

Call Quality Is More Than Voice Quality

AUTHOR(S)
Audin, Gary; Lodge, Fiona
PUB. DATE
August 2006
SOURCE
Business Communications Review;Aug2006, Vol. 36 Issue 8, p27
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses the importance of the quality of telephony voice services in the U.S. The satisfaction of a caller may be attained through his or her dialing experience and perception of voice quality. Voice over Internet Protocol or Internet protocol (IP)-telephony deployments through monitoring, measurement and management may be of help in this regard. The experience of a caller is made up of four key factors including voice quality, call quality, service quality and usability of supplementary services. Voice quality is measured through a mean opinion score. It is affected by the underlying IP network infrastructure. The element of call quality is discussed.
ACCESSION #
21993907

 

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