EchoStar Seeks Edge in Helping Callers

Spangler, Todd
August 2006
Multichannel News;8/7/2006, Vol. 27 Issue 31, p25
The article reports on the plan of EchoStar Communications Corp. for a broad rollout of an automated speech-recognition phone system. The company is hoping that the technology will close the customer-service gap on its bigger rivals particularly direct-broadcast satellite opponent DirecTV Inc. There is a talk that EchoStar and DirecTV could be exploring a merger.


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