TITLE

EchoStar Seeks Edge in Helping Callers

AUTHOR(S)
Spangler, Todd
PUB. DATE
August 2006
SOURCE
Multichannel News;8/7/2006, Vol. 27 Issue 31, p25
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article reports on the plan of EchoStar Communications Corp. for a broad rollout of an automated speech-recognition phone system. The company is hoping that the technology will close the customer-service gap on its bigger rivals particularly direct-broadcast satellite opponent DirecTV Inc. There is a talk that EchoStar and DirecTV could be exploring a merger.
ACCESSION #
21869588

 

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