Beasty, Colin
August 2006
CRM Magazine;Aug2006, Vol. 10 Issue 8, p42
Trade Publication
The article focuses on the benefits of a Web-based employee help-desk system from Citrix Online to commercial real estate firm Ryan Cos. Forty-five percent of the firm's staff works from remote construction sites and stores project schedules on their laptops. The system connects computers and enables help desk personnel to share a computer screen, mouse and keyboard controls. The company reduced help-desk calls by 90 percent and lowered shipping costs from returned laptops following the implementation of the system.


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