TITLE

CRM GOES GREEN RIGHT NOW

AUTHOR(S)
Beasty, Colin
PUB. DATE
August 2006
SOURCE
CRM Magazine;Aug2006, Vol. 10 Issue 8, p15
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article provides information on the Enterprise Customer Service Solution from RightNow Technology used by the U.S. Environmental Protection Agency (EPA) to unify its customer contact processes. The agency was receiving about 90,000 electronic mail inquiries per month from citizens, state and local government agencies and other countries. Such inquiries were reduced by 70 to 80 percent following the implementation of the system.
ACCESSION #
21851077

 

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