T-Mobile USA pulls ahead of Verizon Wireless in customer satisfaction

July 2006
RCR Wireless News;7/24/2006, Vol. 25 Issue 30, p18
Trade Publication
The article reveals that T-Mobile USA Inc. moved ahead of Verizon Wireless in customer satisfaction. The survey by Vocal Laboratories Inc. was based on the submission of individuals of their customer service experiences. T-Mobile USA kept its A grade in customer satisfaction and B in call competition while Verizon dropped from an A to B in satisfaction putting it in equal footing with Cingular wireless. Spring Nextel Corp. remained in the last place among the four national carriers.


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