Leaders as Fire Starters

Bell, Chip; Patterson, John
July 2006
Leadership Excellence Essentials;Jul2006, Vol. 23 Issue 7, p3
This article discusses the steps for leaders to inspire staff to give great customer service. The attitude of a leader that should be followed by others is described. Appreciation for the employees' service must be shown. In this article, the impact of delivering an affirmation of staff's professionalism on their behavior is cited.


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