TITLE

Leaders as Fire Starters

AUTHOR(S)
Bell, Chip; Patterson, John
PUB. DATE
July 2006
SOURCE
Leadership Excellence Essentials;Jul2006, Vol. 23 Issue 7, p3
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
This article discusses the steps for leaders to inspire staff to give great customer service. The attitude of a leader that should be followed by others is described. Appreciation for the employees' service must be shown. In this article, the impact of delivering an affirmation of staff's professionalism on their behavior is cited.
ACCESSION #
21560341

 

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