TITLE

Easy-on-the-Pocket QA for Seasonality

AUTHOR(S)
Bailor, Coreen
PUB. DATE
July 2006
SOURCE
CRM Magazine;Jul2006, Vol. 10 Issue 7, p50
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Provides information on the integration of VoiceLog's Virtual-Logger quality control solution into the customer service operations at Norm Thompson Outfitters, an online and catalog retailer of clothing and accessories. Background of a quality monitoring (QM) system used by the company; Decision of the company to replace the system with VoiceLog's Virtual-Logger, which provides call recording and QM functionality; Benefits gained by Norm Thompson after integrating the Virtual-Logger.
ACCESSION #
21558933

 

Related Articles

  • Hello? Your Order Has Arrived. Harding, Elizabeth U. // Software Magazine;Feb/Mar2001, Vol. 21 Issue 1, p6 

    Provides information on PAR3, an intelligent response platform from PAR3 Communications company. How Norm Thompson Outfitters Inc. used this technology to update its customers who placed order for their products; Benefits of the technology to enhancing customer service; How the technology works.

  • NO NEED TO CHANGE. Hastings, Michael // Newsweek (Atlantic Edition);11/22/2004 (Atlantic Edition), Vol. 144 Issue 21, p65 

    Highlights the availability of wrinkle-resistant clothing. Marketing of wrinkle-free clothing to traveling businesspeople and tourists; Details of several pieces offered by Norm Thompson, Magellan, TravelSmith, and others; Advantages of travel-friendly clothing.

  • NO NEED TO CHANGE. Hastings, Michael // Newsweek (Pacific Edition);11/22/2004 (Pacific Edition), Vol. 144 Issue 21, p61 

    Highlights the availability of wrinkle-resistant clothing. Marketing of wrinkle-free clothing to traveling businesspeople and tourists; Details of several pieces offered by Norm Thompson, Magellan, TravelSmith, and others; Advantages of travel-friendly clothing.

  • Craig Dewey.  // Multichannel Merchant (Penton Media, Inc.);5/15/2005, Vol. 1 Issue 1, FOLLOWING p112 

    Interviews Craig Dewey, senior vice president for marketing and merchandising at Norm Thompson Outfitters. Sentiment regarding multichannel marketing; Outlook for the company; Most challenging aspect of adapting to the multichannel universe.

  • Norm Thompson escapes from retail. Fischer, John // Multichannel Merchant (Penton Media, Inc.);Feb2006, Vol. 2 Issue 2, p9 

    Reports on the decision of direct marketing company Norm Thompson Outfitters to close its flagship store in Portland, Oregon. Background information about the company; Efforts of the company to phase out its retail business; Remarks from Norm Thompson CEO John Emrick on a new customer contact...

  • Cataloging content. Truini, Joe // Waste News;7/23/2001, Vol. 7 Issue 6, p1 

    Presents the utilization on the recycled papers by the Norm Thompson Outfitters in Oregon. Advantages of using recycled materials; Percentage of recycled material used by the company; Increase on the demand for recycled-content material.

  • A model of building efficiency. Daniels, Stephen H. // ENR: Engineering News-Record;3/25/96, Vol. 236 Issue 12, p30 

    Looks at the renewed commitment to conservation through a building being constructed for Norm Thompson Company in Portland. Certified as `Earth Smart'; Plans on lobbying from the River City Resource Group; Comments from Portland General Electric Company project manager Gary W. Heikkinen.

  • LEVELS OF RESPONSE - PART TWO. HALL, PETER // National Liquor News;Nov2011, Vol. 30 Issue 10, p16 

    The author discusses the need for the Australian liquor retailers to improve the quality of their customer services.

  • Norm Thompson Still Reworking Waterfront Living. Kendler, Peggy Bresnick // Catalog Age;Feb2003, Vol. 20 Issue 2, p9 

    Focuses on indecisiveness of cataloger Norm Thompson Outfitters Inc. to mail second edition of nautical home products and gifts catalog of Waterfront Living to its customers. Acquisition of Waterfront by Norm in 2001; Efforts of Norm to redesign original catalog of Waterfront since its...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics