TITLE

THE ABCs OF SLAs

AUTHOR(S)
Beasty, Colin
PUB. DATE
July 2006
SOURCE
CRM Magazine;Jul2006, Vol. 10 Issue 7, p10
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Provides information on service-level agreements (SLAs). Significance of SLAs to customers thinking of doing business with an on-demand provider; Average amount of time a vendor will supply a customer access to a solution; Overview of several SLA requirements customers should keep in mind.
ACCESSION #
21558919

 

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