TITLE

Six Sigma and the future of quality

AUTHOR(S)
Morgan, John; Brennig-Jones, Martyin
PUB. DATE
June 2006
SOURCE
Management Services;Summer2006, Vol. 50 Issue 2, p46
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
This article focuses on Six Sigma and demonstrates its link with the Excellence Model. By genuinely understanding the customers' requirements and developing efficient and effective processes, the results are outstanding. Almost certainly, it will demand and create a change in culture especially in terms of the role and behaviour of managers. The new ISO 9001:2000 calls not only for compliance but for improvement. The Sigma improvement approach fits very comfortably with this since it promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.
ACCESSION #
21388929

 

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