Leaning healthcare

Jones, Daniel T.
June 2006
Management Services;Summer2006, Vol. 50 Issue 2, p16
Academic Journal
The article considers the healthcare industry as the next great industry to begin the lean journey. Healthcare has traditionally focused on the patient doctor interaction and ignored the rest of the patient journey. The introduction of patient choice in Great Britain is beginning to focus attention on reducing none value creating steps. Like manufacturing there is a common assumption that demand is volatile and unpredictable. Experiments with open access to GP surgeries and analysis of people coming into accident and emergency departments shows that demand is actually quite stable and predictable. Some senior clinicians and chief executives have recently said that lean can save healthcare.


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