A bow to the bayou

Weber, Rick
May 2006
Trailer / Body Builders;May2006, Vol. 47 Issue 7, p16
Trade Publication
Discusses the initiatives of Ferrara Fire Apparatus Inc. toward the improvement of their customer service. Establishment of a 46,000 square feet service facility; Development of a customer lounge to serve the checkout and delivery area where customers perform inspections of completed new vehicles; Implementation of its ECR29 crash test to determine fire truck intrusions.


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