Money talks but whose?

Pamben, Deven
June 2006
Cabinet Maker;6/9/2006, Issue 5491, p12
Trade Publication
The article focuses on the issue of sales satisfaction to customers as means of making profit by furniture retailers in Great Britain. The author inferred that retailers, having poor service, could frustrate a customer which could also lead to huge loss in profit. Thus, he said, it is necessary to meet customer needs to fully attain sales satisfaction. Prompt delivery is one area that should be given a focus. Another thing, is to consider customers as part of the process whereby, customer contact should be valued.


Related Articles

  • Your questions answered.  // Cabinet Maker;7/5/2002, Issue 5294, p4 

    Answers questions on customer services in the furniture industry. Discussion on customer satisfaction concerning repair; Advice on whether a customer is entitled to a refund for delayed delivery of goods.

  • IMPACT OF TECHNOLOGY ON DEVELOPMENT OF RETAIL SERVICES. Markovic, Milivoj; Knego, Nikola; Vouk, Marko // Annals of DAAAM & Proceedings;Jan2011, p27 

    Authors analize the role of technology in development of retail services. Influence of different types of technology is considered with their benefits for consumers as well as to retailers. Special attention is given to major impediments for increased use of technology mediated services,...

  • Floor to door. Bolger, Daniel // Cabinet Maker;12/8/2006, Issue 5517, p37 

    The article focuses on prompt solutions in furniture delivery problems, which is one way to boost competitive advantage and earn the next sale. According to the author, it is significant that the process a retailer puts in place assures customer satisfaction every step of the way. Several...

  • One retailer who got it right.  // Furniture/Today;7/10/2006, Vol. 30 Issue 43, p2 

    The author applauds one furniture infomercial he has watched while he was on vacation. The furniture retailer on the infomercial described the retail experience that any customer would have upon entering the store. He started introducing the store's lowest-price arena to the area where...

  • Multiples blamed for poor aftercare.  // Cabinet Maker;2/17/2006, Issue 5476, p6 

    The article reports that most consumers were disappointed by the aftersales services of larger furniture retail stores in Great Britain. A poll conducted by "Cabinet Maker," found that even independent retailers are not satisfied with the aftercare services of large retailers. However,...

  • How do you count footfall? Kidd, Andrew // Cabinet Maker;2/17/2006, Issue 5476, p9 

    The article discusses the author's views on the customer services offered by independent furniture retailers in Great Britain. He cited the results of a recent poll which showed that most customers are unsatisfied with the services of individual retailers. He argued that retailers must know...

  • Honesty is the real bonus.  // Cabinet Maker;9/20/2002, Issue 5305, p4 

    Discusses the need for furniture retailers to create an environment where customers will return to buy again.

  • AMAZON.COM PURSUES CUSTOMER SATISFACTION. West, Michael // Chain Store Age;Jul2005Supplement, p44A 

    Focuses on the significance of customer satisfaction to the success of electronic retailer Amazon.com. Benefits of the establishment of fulfillment centers and customer service centers; Number of orders delivered overseas; Reliance of other retailers to Amazon.com to improve productivity within...

  • Delivering service. Nightingale, Alexa // Cabinet Maker;11/2/2007, Issue 5562, p18 

    The article focuses on the need of the street retailers to provide better delivery service to the consumers. The trend of delivery service in this industry is growing as more consumers are paying for the service. Furniture retailers believed that they can benefit and take advantage with the high...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics