TITLE

Money talks but whose?

AUTHOR(S)
Pamben, Deven
PUB. DATE
June 2006
SOURCE
Cabinet Maker;6/9/2006, Issue 5491, p12
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the issue of sales satisfaction to customers as means of making profit by furniture retailers in Great Britain. The author inferred that retailers, having poor service, could frustrate a customer which could also lead to huge loss in profit. Thus, he said, it is necessary to meet customer needs to fully attain sales satisfaction. Prompt delivery is one area that should be given a focus. Another thing, is to consider customers as part of the process whereby, customer contact should be valued.
ACCESSION #
21331420

 

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