Competing in Customer Care

Alleven, Monica
June 2006
Wireless Week;6/15/2006, Vol. 12 Issue 13, p10
Trade Publication
The article discusses the efforts made by wireless carriers in order to improve customers care services. Wireless complaints have decreased from 4,956 in the fourth quarter of 2005 to 4,616 in the first quarter of 2006. Verizon Wireless and T-Mobile USA are leading in terms of customer satisfaction. Mobile telephone carriers are hiring customer representatives with the right attitude. Cingular offers ways for customers to make inquiries online, in person or by calling through handset or landline.


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