How Not to Insight Customers to Switch

Haugsted, Linda
June 2006
Multichannel News;6/19/2006, Vol. 27 Issue 25, p8
Reports on technical problems in the broadband Internet service being experienced by customers of Insight Communications Co. in the U.S. due to the transition of its fiber backbone from AT&T Corp. to a technical platform of its own. Advertising campaign launched by Bell South Corp. to lure Insight consumers; Inability of consumers to read the e-mail notices sent by Insight about the transition and the possible disruption of its services; Information on a class action lawsuit filed on behalf of the consumers.


Related Articles

  • AT&T OFF-ROAD. Samuels, Michael H. // Long Island Business News (7/1993 to 5/2009);8/15/2008, Vol. 55 Issue 40, p20A 

    The article reports on the ruling of the 4th Circuit court that AT&T could remove to federal court class action for alleged violation to the state consumer protection law in West Virginia. The company was sued by a class of customers in state court for violating the consumer credit protection...

  • Tourist finds convenience of iPhone comes with steep price. Cenicos, Roberto; Esola, Louise; Lenckus, Dave // Business Insurance;9/3/2007, Vol. 41 Issue 36, p39 

    The article reports on the class action lawsuit filed by a New York consumer against Apple Inc., the manufacturer of cellular telephone, iPhone. The consumer unexpectedly logged $2,000 in iPhone data roaming charges during a week in Mexico. He then filed a lawsuit requesting class-action status...

  • Retirees fight AT&T. Ammirato // Business News New Jersey;11/29/99, Vol. 12 Issue 44, p9 

    Reports on the class-action lawsuit filed against United States-based AT&T Corp. by its managers from who retired from the company in 1997. Retirees' allegations that AT&T violated its fiduciary responsibility under the Employee Retirement Income Security Act by failing to disclose that a 1998...

  • Lighting Up the Neighborhood. Brown, Roger; Iler, David // CED;Sep99, Vol. 25 Issue 9, p22 

    Reports on the availability of optical technologies that allow broadband communications systems into nodes of 150 homes or less. AT&T Cable Services' LightWire neighborhood broadband systems; Decrease in operational costs including powering and maintenance; Passive approach developed by Alloptic...

  • Broadband.  // CableFAX Daily;1/30/2006, Vol. 17 Issue 19, p2 

    This article reports on a nationwide network for broadband created by America Online via its partnership deals with BellSouth, AT&T and other telecommunication companies. The network will provide a variety of broadband communication services.

  • AT&T readies wireless broadband test in Atlanta. Meyer, Dan // RCR Wireless News;6/27/2005, Vol. 24 Issue 26, p20 

    Reports on the testing of a wireless broadband network to be held by AT&T in 2005 using an early version of worldwide interoperability for microwave access (WIMAX) technology in Atlanta, Georgia. Background on AT&T; Plan of BellSouth regarding a trial on a wide-are wireless broadband network;...

  • TIER 1 CARRIERS EYEING WiMAX BROADBAND WIRELESS OFFERINGS. Fitchard, Kevin // Telephony;6/27/2005, Vol. 246 Issue 13, p17 

    Reports that three major United States telecommunications carriers announced plans to launch commercial pilots of broadband wireless technology, most of them using the WiMAX gear awaiting certification. BellSouth's expansion of its trial using Navini Ripwave by the end of 2005; Launch of AT&T's...

  • The toll-free Internet.  // eWeek;1/30/2006, Vol. 23 Issue 5, p36 

    The article presents information related to the Internet industry. Major telecommunication companies like Verizon Communications Inc., BellSouth Corp., AT&T Corp., and SBC Communications Inc. are planning to charge additional fees to network-traffic-generating businesses that earlier claimed...

  • Trouble with Telcos.  // CableFAX Daily;3/13/2006, Vol. 17 Issue 48, p3 

    Reports on the impact of the takeover of BellSouth by AT&T on cable operators. Financial status of Charter; Reaction of cable operators to the takeover of BellSouth.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics