Good business

Tortola, Jane Olszeski
May 2006
Progressive Grocer;5/15/2006, Vol. 85 Issue 8, p12
Trade Publication
The article presents the author's views on business culture and ethics policies of companies in the U.S. Doing the right thing helped top management to stay focused during times of confusion or conflict in the economic and management condition of a company. According to consultant Vince Crew, respect, courtesy, customer service, and honesty are factors the reflect the values of ownership and management. It can separate the independent, community-based supermarket from the corporate giants.


Related Articles

  • The Age of Wisdom. Olszeski Tortola, Jane // Progressive Grocer;Jun/Jul2009, Vol. 88 Issue 5, p14 

    The article considers the views of Vince Crew, founder and chief executive officer (CEO) of Reach Development Services, on the benefits of hiring older workers to a grocery business. When it comes to customer service and workforce excellence, Crew says that older workers provide an abundance of...

  • Wild Oats, Superior, Colo.  // Progressive Grocer;10/15/2006, Vol. 85 Issue 15, p14 

    The article reports on the innovative features of Wild Oats in Superior, Colorado that have been duplicated by retailers in the surrounding areas. Among these innovations are low-profile gondolas, which enable shoppers to see every area of the store from each department and soft colors that...

  • Body Shop leans on ethical image.  // Marketing (00253650);10/20/2004, p3 

    The article brings this news to the fore that The Body Shop is hoping to reinvigorate dwindling sales in Great Britain with the creation of a promotional strategy to remind customers of its roots as an ethical brand. It has devised a strapline, "Made with passion," which will appear on all its...

  • Antecedents and Consequences of Customer Satisfaction in Food & Grocery Retailing: An Empirical Analysis. Jayasankaraprasad, Cherukuri; Vijaya Kumar, Prodhuturi Venkata // Decision (0304-0941);Dec2012, Vol. 39 Issue 3, p101 

    Customer satisfaction is a measure of how a store meets the customer expectations. The purpose of this paper is to explore the antecedents of customer satisfaction and examine the consequences of customer satisfaction on customer behavioural outcomes. Shopper intercept survey technique was...

  • Don't Flush Customers' Perception. Perry, Bud // Progressive Grocer;Jan2011, Vol. 90 Issue 1, p63 

    The author explains the importance of the restroom's cleanliness in a grocery store. He recounts a blog post by a mother complaining about the dirty restroom of a grocery store. He believes that the location of public restrooms is important and must be easily accessible to customers. He adds...

  • Supermarkets Can Be a Sanctuary. Zwiebach, Elliot // SN: Supermarket News;5/15/2006, Vol. 54 Issue 20, p31 

    The article considers the claim of Christian Davies, creative design director for FRCH Design Worldwide, that supermarkets need to strive to become the third place in the lives of their customers. Third place is beyond home and work that nurtures social interaction. According to Davies, the...

  • Everybody loves value. Lempert, Phil // Progressive Grocer;Jul2008, Vol. 87 Issue 8, p20 

    The author focuses on the opportunity of grocery operators in the U.S. to build stronger relationships with current and potential shoppers, as prices increase. It will be interesting to watch how retailers decide to promote their own brands now that so many have reformulated to meet or exceed...

  • Whole Foods Comes Out In Detroit. OPALEWSKI, KATE // Between the Lines (10807551);6/6/2013, Issue 2123, p22 

    The article reports the opening of the grocery store Whole Foods Market in Midtown Detroit area in in Michigan on June 5, 2013, and dicusses efforts made by the team of the store to uderstand local consumer needs and attitudes through social media sites and direct contact. It also dicusses the...

  • The Case For Differentiation.  // National Petroleum News;Oct2005, Vol. 97 Issue 11, p15 

    Discusses areas where a convenience store can differentiate itself from the competition in the United States. Price; Product; Store design; Alternative profit centers; Hours of operation; Customer service.

  • Economics. WILTBYE, JOHN // America;7/7/1934, Vol. 51 Issue 13, p302 

    The author reflects on two shops namely, Oldham's and Small's, which sell the same dress but for different price. It offers a comparison of the two stores including their location, interiors, and service. It also discusses the moral aspects of trading at both stores as well their support for the...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics