TITLE

Calls Forwarded

AUTHOR(S)
Menduno, Michael
PUB. DATE
July 1999
SOURCE
H&HN: Hospitals & Health Networks;Jul99, Vol. 73 Issue 7, p14
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on the Internet site launched at Optum, a UnitedHealth Group call center in Golden Valley, Minnesota. Comparison between the cost of a call and an Internet query; Obstacles to calls to Access Health; Biggest challenge with the Internet.
ACCESSION #
2111051

 

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