Calls Forwarded

Menduno, Michael
July 1999
H&HN: Hospitals & Health Networks;Jul99, Vol. 73 Issue 7, p14
Trade Publication
Focuses on the Internet site launched at Optum, a UnitedHealth Group call center in Golden Valley, Minnesota. Comparison between the cost of a call and an Internet query; Obstacles to calls to Access Health; Biggest challenge with the Internet.


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