Speech self-service system security breaches: Are you protected?

June 2006
CRM Magazine;Jun2006, Vol. 10 Issue 6, Special section p16
Trade Publication
Emphasizes the importance of securing and protecting speech-enabled customer care systems. Parameters within the context of speech security which are necessary in implementing and maintaining a secure speech installation in order to avoid online security breaches; Categories to consider in securing data within speech system; Components of successfully hosted speech applications.


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