TITLE

CRM magazine Best Practices Series: How to Successfully Integrate Speech Technology in Call Center Applications

AUTHOR(S)
Fernekees, Bob
PUB. DATE
June 2006
SOURCE
CRM Magazine;Jun2006, Vol. 10 Issue 6, Special section p14
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Introduces articles related to best practices for the integration of speech technology computer applications in call centers. Benefits of implementing speech technology for Verint and Convergys; Problems face by companies relating to customer service.
ACCESSION #
21102803

 

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