Can I help the next customer…online?

June 2006
CRM Magazine;Jun2006, Vol. 10 Issue 6, Special section p11
Trade Publication
Presents a view on the growth of customer self-service offerings of Web sites of business enterprises. Increase in the number of customer contacts through the self-service channel by 2010; Opportunities from deploying self-service with chat and co-browse functionality for companies; Benefits of deploying KANA Response Live, a Web collaboration solution, for Wachovia Bank.


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