TITLE

eGain Busts

PUB. DATE
June 2006
SOURCE
CRM Magazine;Jun2006, Vol. 10 Issue 6, Special section p10
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Deals with Web self-service myths and presents best practices for customer service management. Approach used by companies to maximize the adoption and effectiveness of self-service; Significance of implementing a customer interaction hub; Ways to ensure the success of Web self-service and leverage its value.
ACCESSION #
21102801

 

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