TITLE

Anything for the Customer: Why Web Self Service Matters

AUTHOR(S)
Kovacs, Jean
PUB. DATE
June 2006
SOURCE
CRM Magazine;Jun2006, Vol. 10 Issue 6, Special section p9
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Emphasizes the importance of the customer self-service feature of Web sites of companies. Functions of a Web self-service; Requirements for companies to provide a Web self-service experience to customers; Benefits of deploying a Web self-service for World Wide Technology, a systems integrator, and for NEC Solutions America Inc.
ACCESSION #
21102800

 

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