TITLE

CRM magazine Best Practices Series: Web Self Service

AUTHOR(S)
Fernekees, Bob
PUB. DATE
June 2006
SOURCE
CRM Magazine;Jun2006, Vol. 10 Issue 6, Special section p2
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Introduces articles related to best practices in implementing Web-based customer self-service. Benefits of Web-based self-service for customers and for companies; Factors to consider when planning to invest in a Web self-service solutions; Visions of how and why Web self-service should be conceived, designed and implemented.
ACCESSION #
21102795

 

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