Bailor, Coreen
June 2006
CRM Magazine;Jun2006, Vol. 10 Issue 6, p10
Trade Publication
Focuses on the efforts of KANA Software, an enterprise software management company, to rebuild its credibility through internal restructuring. Financial performance of the firm for the first quarter of 2006; Launch of user groups and strengthening of its sales force; Decision of the company to bring its outsourced engineers in-house and to consolidate its research and development operations.


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